The office trying to help?
The thought of the office trying to relieve me some of my daily pressures is something of a misnomer. No matter, this is what they're claiming to be doing. So what's the story?
Despite feeling a router modem for broadband would be an extravagance for our office, a government grant scheme would mean getting the cost of the modem, setup and first three months connection fee refunded. In light of this, I suggested we may as well go for it but on the condition of having someone come in to set it all up for us. That way I'm spared hells fury in the unlikely case something were to go wrong. All agreed, Viv was given the name of a local firm who'd be able to supply and install the router. He went to these people and was told they couldn't supply and install the router unless the office took out a maintenance contract. They certainly saw him coming...
I don't like this one bit. It's hard to believe, however, I've been looking after the office computer systems since I was eleven years old. As such, I understand the relationship that people in the office have with computers and what their needs are. What they need is someone to be in the office at all times to hold their hand and reassure them every step of the way. Probably most important of all, someone who can be patient with their total lack of understanding and who can keep their cool when getting yelled at for no reason. That someone has been me for all too long. I'm twenty-three in a few months time.
What I don't like is the fact a maintenance contact, as you'd expect, requires a monthly fee and their willingness to pay it doesn't say much for all I've done. On top of that, I don't believe this is going to give them what they need. Viv justifies himself in saying this will relieve me of the strain I'm put under when something goes wrong. If it's purely a case of hardware, then sorry but just how often is the office going to require such assistance? Since we bought three new workstations in January 2001, we've had one hard disk failure and my workstation cpu overheated the other week. These things happen. The reception computer gave up the ghost in 2003 but was very old and needed replacing anyway. I'm not counting the two hard disk failures that have occurred as a direct consequence of Tom's actions. Typically, offices will renew their computer hardware once every two years without question but at one point, we had a computer still in use at the office which was almost eight years old.
As you'll have gathered, it is the user, not the computer that is the issue. Unless this maintenance contract covers being called every five minutes to help with some mundane task then it'll be a waste of money. Then even if it did cater for this, let's face it - are they going to call up these people or just shout out for my attention? Things aren't going to change. They're simply kidding themselves if they think this changes anything...
Despite feeling a router modem for broadband would be an extravagance for our office, a government grant scheme would mean getting the cost of the modem, setup and first three months connection fee refunded. In light of this, I suggested we may as well go for it but on the condition of having someone come in to set it all up for us. That way I'm spared hells fury in the unlikely case something were to go wrong. All agreed, Viv was given the name of a local firm who'd be able to supply and install the router. He went to these people and was told they couldn't supply and install the router unless the office took out a maintenance contract. They certainly saw him coming...
I don't like this one bit. It's hard to believe, however, I've been looking after the office computer systems since I was eleven years old. As such, I understand the relationship that people in the office have with computers and what their needs are. What they need is someone to be in the office at all times to hold their hand and reassure them every step of the way. Probably most important of all, someone who can be patient with their total lack of understanding and who can keep their cool when getting yelled at for no reason. That someone has been me for all too long. I'm twenty-three in a few months time.
What I don't like is the fact a maintenance contact, as you'd expect, requires a monthly fee and their willingness to pay it doesn't say much for all I've done. On top of that, I don't believe this is going to give them what they need. Viv justifies himself in saying this will relieve me of the strain I'm put under when something goes wrong. If it's purely a case of hardware, then sorry but just how often is the office going to require such assistance? Since we bought three new workstations in January 2001, we've had one hard disk failure and my workstation cpu overheated the other week. These things happen. The reception computer gave up the ghost in 2003 but was very old and needed replacing anyway. I'm not counting the two hard disk failures that have occurred as a direct consequence of Tom's actions. Typically, offices will renew their computer hardware once every two years without question but at one point, we had a computer still in use at the office which was almost eight years old.
As you'll have gathered, it is the user, not the computer that is the issue. Unless this maintenance contract covers being called every five minutes to help with some mundane task then it'll be a waste of money. Then even if it did cater for this, let's face it - are they going to call up these people or just shout out for my attention? Things aren't going to change. They're simply kidding themselves if they think this changes anything...
posted by Matthew E Cornish at
11:30
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